Thousand of tourists complaining but Thais doing a great job, they say

Many Chinese tourists complain to their authorities about problems in Thailand when they get home but Thai Rath said that issues of crime and tourism development are being addressed.

In a long, rambling feature they singled out tourism police commander Pol. Maj. Gen. Surachet Hakpan for particular praise with many smiling pictures of the chief touring the kingdom eradicating crime and providing assistance.

Much of the article focused on the problem of “zero dollar” tours that offer below cost price tours to Thailand then fleece tourists once they are here by diverting them to certain businesses operating outside the reach of the revenue department.

Several high profile arrests have been made in this regard and Thai Rath said that much has been achieved with liaison with the Chinese in running the illegal websites and operators out of business.

But figures show that people are still complaining in large numbers after trips to Thailand.

The head of the Chinese national tourism body (CNTA) Mrs Jang Ching Hong said that in the past two years up to September 2018 they had received 2,671 complaints.

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This represents about a fifth of all complaints received from Chinese people travelling abroad.

Top of the list was not getting services they thought they had paid for. Being compelled to buy sub-standard products was another.

Both are features of the problem of “zero-dollar” tours, said Thai Rath.

Thai Rath’s “crime team” who generated the article said that much good work had been done to follow demands from the Thai prime Minister Prayuth Chan-ocha and his deputies.

This had meant improvements in tourism development, public relations, confidence of tourists and cooperation with the Chinese authorities. – Thai Rath

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