Beware of the LAZADA scammers

A Thai woman’s online shopping experience with LAZADA went viral after her attempt to buy a new chair ended in disappointment.

Because the chair she bought, which had been reduced from 949 baht to 558 baht was, in fact, a miniature toy chair.

The buyer, named Siravariety on the Twitter account, posted a video clip on Sunday, saying she had ordered a Chinese wooden chair from a seller through Lazada.

When it arrived it looked just like the chair posted on the seller’s website – but it was a miniature.

“This is the chair,” she said, and showed a picture of it compared against her forefinger – and the chair is only slightly larger. “It’s so big,” she joked .

Many comments responding to her post blamed Lazada for not showing full details, including the size, of the chair.

Other LAZADA customers often experience problems with orders including items left out of the delivery parcel, despite being listed on the address label, poor quality broken products and cheaper versions of the advertised item being delivered.

LAZADA suppliers appear, these days, to be using the platform to of-load their cheap, tatty left-overs onto unsuspecting buyers.

This is compounded by LAZADA delivery thugs at KERRY, who aggressively demand doorstep payments should a customer want to check inside a package to make sure the product is suitable before accepting delivery.

Refunds are almost always impossible to obtain. Instead LAZADA sellers offer vouchers which can then only be redeemed with new orders to a value of at least double the original purchase.

This means that for items left out of any delivery parcel customers would have to make new orders of a much greater value just to have the already paid for items finally sent out.

One LAZADA customer commented that they never accept, sign for or pay anything to KERRY delivery drivers unless they have opened the package and checked delivery matches the original order.

Lazada also have a rare, built in feature for their website customer service help center that prevents the copying of any conversation.

This means every agent can provide unhelpful, standard responses and then terminate any session without a customer being able to share their pointless experience with Lazada themselves.

This alone should make any paying punter suspicious of their intentions.

Bangkok Jack Media reminds customers of the old adage, ‘Buy cheap? You buy twice.’ – Albert Jack

 

This 1200 Baht music player warped after only 6 weeks. No refund

 

Kerry thugs demanded payment for this broken item

 

Lazada customer alerts site of fraudulent activity