AirAsia has apologised to cyclists whose bicycles were seen to be poorly handled by ramp staff in a viral video.
As a gesture of goodwill the low-cost airline will be waiving all fees to transport bicycles for April, said its CEO Riad Asmat.
‘As a cyclist myself, I was pretty disturbed when I saw the actions of our staff. Rest assured, we’ve taken action. We are looking into the matter very seriously and stern action will be taken accordingly.’
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