Chiang Mai Airport crowned third place in 2016 Airport Service Quality Awards

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After surveying airport passengers around the world, the 2016 Airport Service Quality Awards have awarded third place in their Best Airport by Size category to the airport of Thailand’s creative city.

Airports Council International (ACI) announced on Monday that Chiang Mai Airport came in third in the Best Airport by Size category for airports that handle 5-15 million passengers per year. It is the only Thai airport to make the list.

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First place within the category was a tie between the Hyderabad International Airport in India and the Tianjin Binhai International Airport in China.

The honor of the best airport in the Asia-Pacific region went to South Korea’s Incheon International Airport, followed by India’s Delhi and Mumbai airports and Singapore’s Changi in second place, and two Chinese airports — Beijing and Haikou Meilan — in third.

The awards were judged according to the responses of 600,000 flyers in 41 languages in 84 countries over the course of 2016. The survey measured passengers’ views on key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants.

Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to others around the world.

The award ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference and Exhibition in Port Louis, Mauritius in October.

-Bangkok Coconuts

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